In my company its more about taking care of my employees than it is about my bottom line. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When tracked, all it says is arriving late with no timetable. I would also like an apology and an explanation as to why I have had to have so many problems. 2015 eCorporateOffices.com All rights reserved. i chose gamestop. 45.33.21.96 I have now shopped there twice - FIRST and LAST. I also needed a 12 month membership for my xbox live. I hung up and called back. Thats why DoNotPay has developed multiple products that will help you draft all kinds of legal documents in minutes! Consumer Care Contacts. 8/29/2022: Called back to check on an update. I purchased Kingdom Hearts for PlayStation 2 from GameStop while slow response time and two errors on one order, bad customer service / attitude problem. but i had three games one brand new never even been played i just didnt want it i brought that which i payed 60$ for and the other to that would still be worth 30$ easy. we stormed out of the store. Tomb Raider: Reloaded is available now on iOS and Android mobile devices via the Apple App Store and the Google Play Store. You can, however, use our app to streamline the process and make it easier. Desired outcome: They continued to do so as customers came into and left the store. Matt Furlong is the chief executive officer of GameStop. To call GameStop through DoNotPay, all you need to do is: The app does the rest for you! Your IP: When someone said that to me, I'd cheerfully say, "Here's the phone number," and I'd write it down for them. The amount of the refund is 103.60 by the way I had to PayPal and now they have both. We left the store, and when we got home, could not find the card. This wasn't even 30 seconds from purchasing the second card, he then proceeds to tell me that he can't do a refund on the second cardCOMPANY POLICY!!! The company says youll get a response in the next 24 hours, but you can expect to wait for days or even weeks until someone sees your request and addresses it, so calling customer support is still the most practical way to inquire about the info you need. Share your photos and videos with others to prove the truth of your words. I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! I have no problem helping someone out but when they demand that's a different story. Develop and generate reports. Prior to The Kraft Heinz Company, she held roles with Whirlpool Corporation and General Electric Healthcare. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. Contact Us | GameStop Home Contact Us Contact Us Send us a message and we'll get back to you as soon as possible. Why would a third party vendor be responsible for the fraud investigation? I didnt and kept on getting the runaway with no solution. Website http://www.gamestop.ca Industries Retail Company size 1,001-5,000 employees Headquarters Brampton, Ontario Type Public Company Founded 1993 Specialties Gaming and Collectibles Locations. Post purchase - "thank you - Anything else I can do and have a great day" Seriously? I was told that everything I do through them would show on my account. I'm a single parent myself (widowed), so I understood. Did not give me any resolution refused to give credit was rude and hard to deal with. I ordered 7 items and only received 6 of them. He presently leads the Internet and Consumer team at Volition Capital, focusing on disruptive companies in e-commerce, internet services, consumer brands, and digital media and gaming. I've sent numerous emails to them but nothing is ever done. I don't give them the number anymore. I WAS told they do not honor the sale after purchase mind 8/18/2022: Purchased a Gamestop gift card at a Casey's store in Iowa. What is GameStop's market price per share? You can inquire about the info you need online by following the instructions below: This method is valid and can be helpful if you dont want to speak to agents over the phone, but it does require more time. Check out the launch trailer for another look at Lara Croft in action.Tomb Raider Reloaded allows players to jump back into the boots of groundbreaking adventurer Lara Croft in an action-filled quest to obtain the ancient Scion artifact, clearing ever-changing rooms filled with new and familiar enemies as well as hazardous traps and puzzles. My name is Neal Buchwald [protected]. Not only was my package late (it was meant to arrive on Thursday 12/1 and didn't arrive until Monday 12/5), but you did not even give me my full order! Desired outcome: i went to the front of the store with my mom and he gave me the price. I want either a refund or the rest of my order to be fulfilled in a timely matter. 625 Westport Pkwy. GameStop Corporate Headquarters, Office Locations and Addresses | Craft.co That makes no sense at all. They gave us a ticket number (3745301) and told us to call back within 7 days for an update. Since then I have been given the runaround by fedex, GameStop and my credit card co. Each saying the other company was responsible. Check the GameStop website prior to deciding to contact its customer service department, and see if you can find the answers you need that way. Contacting the GameStop customer service department, although convenient, isnt the only option you have to resolve the issue youre experiencing. I feel let down and mislead. Click to reveal Sorry game stop but youve lost another customer. At this point? What if my GameStop eGift Card is lost or stolen? Type in the name of the company you want to call. Gamestop Reviews 4,199,449 reviews on ConsumerAffairs are verified. GameStop has an average consumer rating of 2 stars from 244 reviews. On Jan. 19 I ordered two games for $71. Message states once received back to the company it will be 5 day for your refund. Box 99900. Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. This is absolutely rediculous. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one. Blossman Gas Corporate Office. My son went into the store and came out with a $4.99 game and a $2.00 credit on a gift card. How many stores does GameStop operate, under what names? The store manager DAVID is extremely rude and has no anners. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. i have been with the company for two years this summer. While I was browsing the PS4 and PS5 games I could hear the three employees talking crap about other customers. Desired outcome: I do not believe there is an actual customer service department. Corporate Jobs GameStop In fact, complaints across the Internet cite rude and uncooperative customer . I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. I expressed to him that it was priced at $69.99 and he should have to sell it to me at that price! Refund or replacement item sent. They said they were going to send a replacement, but never did. 3.00 2019 1.00 2021. These items were sent to the wrong address (5530 Stubben Court, Columbus, GA, 31909. The store manager DAVID is extremely rude and has no anners. Feb 25. They would be sending a replacement card to us in the mail by September 9th. I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Rating is calculated based on 10.4K reviews and is evolving. I need help on this matter. ): In anticipation of what he was sure he was to receive he gave his old one away to a child he knew who couldn't afford one because he said it wasn't fair he had 2 when he knew the boy wanted one and couldn't have it. Essentially I have had over $700 stolen from me. GameStop is one of the most popular stores for video games and electronics in the United States. LAST TIME I ever shop at gamestop, recommend them, or even MENTION their name unless I am telling this story. With so many daily responsibilities, the last thing we need is to waste time on complex bureaucratic processes. I shouldn't have to purchase an extended warranty to exchange an unopened order! Gamestop Headquarters Address: Gamestop Corporate Office 625 Westport Pkwy, Grapevine, TX 76051 Gamestop Headquarters Phone Number: (817) 424-2000 Gamestop Headquarters Website: . the culture keeps me there. I live in Chesterfield, VA which is 10-15 miles away. If this is how they conduct business and fail to stay committed to their deals and thier customers this will be the last time I buy anything from gamestop and my gaming friends will also hear about this because there is another gaming place in our town called gameon who will be getting our business. Worst customer service from a company EVER. +1 817 467 0678. Reviews Overall Satisfaction 2.9 out of 5 Ratings Appreciation 2.8 Company Outlook 2.3 Fair Pay 1.8 Learning and Development 2.8 Downsizing. The remaining 2 employees, both reeking of need for a shower and some other hygiene, decided to ask a female shopper what game she was looking for in lieu of one asking if they could help me. If you wish to speak . Would like a refund - the amount was $500!!! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Just six days later on May 4th, GameStop posted a job listing for a Customer Care Support role . +1 817 442 8477. Horrible, Horrible, Horrible policies!!!! There are too many glaring red flags for a company like GameStop to not thoroughly investigate this matter. Beauty, Inc. and Visa Inc. Ms. Saadeh-Jajeh is a Certified Public Accountant. Name. United States - 76051. www.gamestop.com. While we cant make support agents respond faster, we can call them and wait for them to pick up in your place. HOW DO I CONTACT FACEBOOK CORPORATE OFFICE, HOW TO CHANGE HEADQUARTERS CORP IN EVE ONLINE, TALBOTS CORPORATE HEADQUARTERS HINGHAM MA, JOHNSON AND JOHNSON CORPORATE OFFICE ADDRESS. We invite you to view the pages with related information. get me my preordered game and compansate me for your mistake. Emails did everything with no one to get hold on. * Customer Support Team In addition, this brand was selected for an expanded e-commerce web site, thegamestop.com (later shortened to gamestop.com). My son went into the store and came out with a $4.99 game and a $2.00 credit on a gift card. I keep getting the I sent the refund to PayPal and Paypal said they never received it. They told me to call the police and report a missing package. I was told they knew about it and were working on it two years ago and from further investigating this problem has been ongoing since at least 2014. we typed in our address and he said that he was sorry. Find Corporate Office: Search. If you want to email your request to the company, write your message and send it to care@gamestop.com. either he was bad at math, or wanted to scam me. Filter But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. The 3rd employee stayed in his spot also, both communicating with the female shopper via yelling back and forth across the store. ", "Even rude people laughing about it, like people losing their jobs was a comedy. I am really disappointed with how this has turned out. (bad choice). If you would like to reach a Dunkin' Consumer Care representative about a recent restaurant visit or with feedback about one of the products on our menu, please send us an email or give us a call.. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Purchase Date: 06/13/2022 Culture. they took my money and now they dont care what i have to say.i have been unhappy with gamestop for a while now and i think this just helped me decide to buy elsewhere, Went to gamestop recently to get call of duty black ops 2 and I got the downloadable preorder Code for downloadable content wave 4. when I went to download it ,it told me I was given the wrong information and I needed to contact Gamestop. gamestop inc. gamestop. Call 1-800-883-8895 Email us 2015 eCorporateOffices.com All rights reserved. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. On Jan. 19 I ordered two games for $71. A bright high schooler who won't go along with the plan is the town's only hope of survival. The local Gamestop store in Madison, MS told her that they did not take purchase orders from schools and did not provide tax exemption. We use intelligent software that helps us maintain the. Asia-Pacific Email Customer Service. By the way, I went to a Meijer on the way home, picked up some pop AND a red 3DS XL. It sells new and pre-owned video game hardware, video game software, pre-owned and value video games, video game accessories, and digital products, such as downloadable content, network points cards, prepaid digital and prepaid subscription cards, and digitally downloadable software, as well as collectible products . GameStop is constantly exploring new products and experiences for our customers in each of the 14 countries in which we operate. they didn't check stores around me to see if they had any. He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. Our award-winning app can help you create: And thats just the beginning! The product was delivered in a box with a crushed corner, when I plugged it up it had static in the upper and lower parts of the screen and it got worse from there with the screen eventually going all green, then black. Ask our Customer Service Team! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Claim it and get a lot of features. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. I walk in, 3 employees, 2 customers (including myself). We are a community subreddit largely consisting of employees. Store Compliment/Issue. A link has directed you to this review. SORRY - not available. Don't blow your visa gift card on sushi. Other times, it will state the wait time is over 30 minutes. He said no, and I told him that Game Stops policies SUCK!!!!!! Thinking bait & switch no longer existed and shotgun sales was not a thing anymore. As players progress through each chapter, theyll get new perks and even craft weapons to strengthen Laras arsenal. Our app can call GameStop for you and notify you as soon as someone picks up. Emails found on 3rd party websites Thank you, you have successfully subscribed to our newsletter! Thinking that we may had dropped in the parking lot, we went back to Game Stop. When the game was released in January. Be the first one to find this review helpful. Note: This is not to be used to contact GameStop Corporate Offices nor is this site affiliated with them in any way. Shop online at GameStop.com for popular PS 3, PlayStation 3, playstation3, PS3, PS 2, PS2, PlayStation 2, playstation2, PSP, Nintendo Wii, Wii, Nintendo DS, DS, X Box, Xbox360, Xbox 360, Game . Our content is intended to be used for general information purposes only. the manager walks over, kicks him off, and tells us our thing has expired. "Its amazing what GREED will do to you.". My Xbox 1 has no issues playing on any of the TVs by the way. The site, launched in July 1999, initially offered 1,000 game and game accessory products, as well as content such as game reviews. Press J to jump to the feed. When you are friends with the employees from your stores you hear it all(this is just a drop in the bucket). Louisville, KY 40269-9990. But when his attempt to save his family inadvertently alters the future, Barry becomes trapped in a reality in which General Zod has returned, threatening annihilation, and there are no Super Heroes to turn to. 10 GameStop reviews. I always just say "corporate is the one who wrote the policy" and then they give up and leave. About. This company is a bunch of scammers and should be shut down. I bought a used (mistake) PS4 259.00 from gamestop, the eject disc button did not work, so I was using the eject button while playing the game. Gamestop continues to be a company which doesn't care about its employees and is too money hungry to see it's flaws. Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Gamestop Corp. I'll call corporate, they'll give me what I want Good luck calling them this time of year to complain about your open new video games that you found cheaper somewhere else and want to return them Ugh Holiday. Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen. I have no idea how this is even legal. Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers. District Manager, Retail in Raleigh:. Well it's Nov 15. I'm never shopping here again. That's bad business in my mind. On June 16, worlds collide. Upvote Downvote. GameStop at 625 Westport Pkwy, Grapevine, TX 76051. The headquarters for GameStop is in Grapevine, TX. The action you just performed triggered the security solution. On Jan. 20 they said it was delivered to my old address. My kids are playing with that and they didn't have any problem to set it up. They then put me on hold. *in my best Albanian sex trafficker voice, Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. Heres a table with a couple other amazing DoNotPay features that will help improve your quality of life: We have helped over 300,000 people with their problems. Check out the creepy trailer for Children of the Corn, an upcoming movie starring Elena Kampouris, Kate Moyer, Callan Mulvey, and Bruce Spence. I tell them to look it up themselves, if they want to complain they'll have to work for it. GameStop Corporate Offices Phone Number 817-424-2000 - Info & Statistics Phone number to dial 817-424-2000 Call-back available NO Message & get attention NO Call picked up by a real person YES Department you're calling Corporate Offices Call center hours Mon-Fri 9am-5pm, Sat 10am-3pm EST Best time to dial 10:45am Been here 25+ times. Icing on he cake. Work-life balance. From 2017 through 2018, Mr. Attal served as the Chief Marketing Officer of Chewy Inc. and oversaw an annual acquisition budget of more than $300 million, which was allocated to broadcast, direct mail and digital advertising and engagement initiatives. Is this your company? GO TO BEST BUY THE TREAT U BETTER. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Reaching the companys support reps usually takes a bit of time. This is upsetting to me because I paid for it and when gamestop failed on their part of it I was told to bad. The clerk fixed that idea. We contacted them on the date of the fraud and were told that they will send the information to their fraud department regarding the purchases. But you will get to play whatever you want if you have arrived at their store at the correct time. Your opinions are important to us. Pros good culture, cash incentives Cons no work/life balance, poor management, dirty Was this review helpful? He was formerly the Senior Vice President of Finance at Hilton (NYSE: HLT) from 2009 through 2015 and a Director of Finance at Amazon (NASDAQ: AMZN) from 2007 through 2009. GameStop currently employs approximately 12,000 people. +1 (817) 424-2000. For Transfer Agent Matters: Website: www.computershare.com Phone: (800) 522-6645; Phone (International): 00-800-3823-3823 I have stayed on hold just to see how long it would take and have waited as long as 3 1/2 hours before finally giving up. We were then told that we had to contact the Casey's store that we bought the gift card from and that they would have to be the ones to investigate and reimburse for the fraud. Thats exactly what DoNotPay enables you to do! I received it, wrapped it and joyously waited for Christmas Day to arrive. Call Customer Care on 1 (866) 657-6642. This complaint was posted by a verified customer. One of the main complaints from employees is the alleged difficulty in getting clear answers from GameStop's corporate office. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. Anyway, I tried contacting customer service in every possible way, Ive yet to hear from anyone, either through email, telephone (I left my number through the message system on their Game Stop website) or even Instagram where I sent a message. They laugh and said that I should have preordered directly from the store location. James Cauley. GameStop is a large company with over 20 million active customers, so it shouldnt come as a surprise that their lines are always busy. He told me that I would have to go online to contact FAST CARD to see if they could help me.WOW, what great customer serviceNOT!!! i took all of them in there to trade in they wanted to give me 1.50$ for all of them!!! Desired outcome: I enjoy buying used games and new games because i always feel respected as a customer! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. 809 Washington Ave Ocean Spring, MS 39564 . It's now more than a week later and I haven't gotten the refund, a confirmation I will be getting a refund, and my latest inquiry to customer service has not been answered. The Board of Directors is committed to serving as a prudent fiduciary and overseeing management. Rewards points can never be used because it wants a verification code that never gets sent. I moved and live at 803 Paddington Court, Newport News, VA, 23608. 3.3. I would like to say that i love gamestop; whenever i need something replaced or fixed they are always of great help to me! bought a game from gamestop and it doesn't work, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Filed a BBB complaint against them and they responded On their time. GameStop has a huge selection of new and used games at fantastic prices. . We cannot do any order lookups, check trade values, check stock levels, or process any returns. The extreme valuation boost enabled GameStop to raise over $1bn in capital by selling more shares. It was a pretty cool bonus item so thats why I preordered. I couldn't believe it!!! I repeat DO NOT SHOP ONLINE!! Instead, you can spend that time watching your favorite TV show, for example, and pick up the phone once the app connects to a live person. Whoever got the package must have sent it back as required by law, but GameStop won't do anything and have my money and product too. So I am stuck with a defective console from gamestop with a defective gamestop disc stuck inside it, am not able to return as it past 15 days I have had it. Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. He previously served as the Chief Financial Officer of Chewy, Inc. from 2015 through 2018. Write A Review For Gamestop Corp Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. We require contact information to ensure our reviewers are real. No response from this company. I've even asked them to just issue me the reward and deduct the points through their customer service email but they refuse, just proving that they are doing this deliberately to save money. Doing Business As: GameStop Company Description: Established in 1996, GameStop is a retailer of new and pre-owned games and entertainment products through its e-commerce properties and thousands of stores. I have reached out to GameStop three times online and have called twice. When you question it they tell you they have no control over these issues. I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. Desired outcome: Apple Valley, CA 92308 and was informed that it doesn't work and they tried repeatedly as I have also tried and all we got was a error message each time. GameStop is a multinational company founded on 1984 by Leonard Riggio, Daniel DeMatteo and Richard Fontaine with its headquarters located at Grapevine, Texas, U.S. and key people behind it being Ryan Cohen (Chairman) and Matt Furlong (CEO). I give them the number for an adult chat line. No games - skins only. I purchased two Funko Pop for my grandson on Sunday October 1st, 2022. The card was used fraudulently online for a total of $500. Modern warefare three. NMG Holding Company, Inc. One Marcus Square, 1618 Main Street Dallas, TX 75201 Claim it and get a lot of features. 3.4. How To Contact GameStop Customer Service Over the Phone To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. 244 My name is James S Cauley. We will order from Best Buy! Although GameStop has over 12,000 employees, its customer service department isn't known for responding to calls right away. Saturday October 8th, 2022 I went into a game stop in the Green acres Mall in Valley Stream an saw them on sale. Rwarb December 13, 2011. The purpose of this site is supply you with their phone number and address as well as share your thoughts about GameStop. Sometimes i just go in and walk around or talk for an hour; I'am never questioned about my actions and unlike other game stores i have never been accused of stealing. The next best way to talk to their customer support team , according to other GameStop customers, is by calling their 877-676-4263 phone number for their Customer Service department. i have to do a project at school sending a letter to a company. Watch the full trailer now for The Flash. In most of the cases, the closing time has been around 8 pm. When is GameStop's next earnings conference call? Explore reviews by category. He was appointed to this role in June 2021. Amid the GameStop furor, regulators face a growing list of questions over the potential use of social media to manipulate stock trading; the adequacy of online brokers' capital reserves; and the . Code of Ethics for Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and Capital Allocation Committee. I have been going back and forth with both of them for a while. The pandemic has made the . 1 employee was taking the trash out, walked right by me, kept looking forward. Transaction # [protected] [protected] Career Listings. I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. GameStop is a video game, consumer electronics, and wireless services retailer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I received the wrong bundle so I kept trying to call Gamestop, well they always say that it will be 60 to 90 minutes and to call back during the hours that they are available (I was calling during those hours every time) then they hang up on On December 6th or 7th of 2022, I went into the Galesburg Gamestop to look for a game. I preordered the fire emblem engage Devine edition back on 09/2022. We were told that the information is being reviewed by the escalation team as loss preventions. The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. Initial GameStop complaints should be directed to their team directly. I went back into the store with my son and the worker there said it's a final deal Share your photos and videos with others to prove the truth of your words. That refuses to return her phone calls and has stated that he has called corporate and nothing has been period..she is moving ahead with legal process next.. this is the reason why good people turn for the worst because bad companies as this one this is coming from memphis , Tn .. krama will work its best for this I promise you.. FROM CHICAGO: I SPOKE TO GAMESTOP CORPORATE HEADQUARTER SUPERVISOR CONCERNING MY PROMBLEMS AT ONE OF THE GAMESTOPS STORES IN CHICAGO, AND I BECAME THE PROBLEMS, Sonic Drive-In complaints contacts. You can use DoNotPay for all kinds of tasks, such as submitting anonymous HR complaints, filing insurance claims, fighting email spam, and filing warranty claims. Gamestop would not be the ones to reimburse the funds on the fraud. Oh but you can only buy the console if you ALSO buy $50 0f accessories (games).